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Customer Support Specialist and Operations Associate

BorderX Lab is creator of the Beyond Fashion and Beauty Discovery Marketplace launched in 2014. We connect Chinese shoppers to official websites of brands and merchants including Saks, Bloomingdales, Everlane, Finish Line and Alexander Wang. Through our direct partnerships with major US and European fashion + beauty brands we guarantee our users receive authentic products at authentic prices. For brands we provide a turn-key solution to China localization and logistics. BorderX Lab has offices in Silicon Valley and Shanghai.


As a Customer Support Specialist and Operations Associate you will use your excellent customer service skills and in both Mandarin and English to support our Front End CSR Team in China and our merchant and logistics partners to ensure a stress-free experience for our customers.


Key Responsibilities

  • Support Front End CSR team from our China office.

  • Partner with merchants and logistics partners for escalated issues (returns and shipping).

  • Processing returns and packages back to merchants in a timely and accurate manner.

  • Other duties include assembly work, packaging, pulling orders, shipping and warehousing.

  • Participate in inventory cycle counts.

  • Occasionally, work overtime and being on-call.


  • Bilingual in Mandarin Chinese and English (verbal and written).

  • Ability to lift +10 lbs of weight.

  • Experience working in Customer Support, inventory management in E-commerce is a plus.

  • Excellent verbal and written skills, detailed oriented, organized.

  • Motivated self starter with can-do attitude, team player.

  • Minimum HS or GED diploma.


What we offer

  • Be a part of diverse and awesome team.

  • Health Benefits: Medical, Dental, and Vision.

  • Grow your expertise and career in a sustainable hyper-growth startup.

  • Flexible working schedule.

  • Learn how to executed in an international startup (Silicon Valley and Shanghai offices).

  • Walking distance to Sunnyvale Caltrain Station and to downtown restaurants.

Interested in this role?

Email a PDF of your current resume and a brief introduction to


Company Mission

Connect US and European brands with Chinese consumers with our mobile marketplace app: Beyond  ( through data-driven marketing technology. BorderX Lab was co-founded by three Google alumni with serial entrepreneurial experience and is headquartered in Silicon Valley. We are currently in a very high-growth mode and laser-focused on customer optimization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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